Policy

It is important that your child is ready at the scheduled pick-up time and location. This will help to ensure that your child(ren) will be transported to their destination in a timely manner. The driver will not leave the pickup location until your child has been accounted for. However, if a WeeTramz vehicle has not arrived within 10 minutes of the scheduled pick-up time, please call (866)933-5938 to speak with a WeeTramz representative, and you will be advised of the status of your pickup. If your child calls you, please call us before you run out to get them, we are most likely already in route. If your child has a mobile device, please save our number in your child’s phone, as well as your own to ensure the driver can be directly contacted in case of a change or an emergency. Please note that any same day requests for pick-up, if accepted, may result in a higher rate.

While we hope for very few interruptions to our transportation schedules and calendar, it does pay off for everyone to think ahead and be prepared in the event of inclement weather or an emergency situation. The safety of our riders and drivers will always be the top priority of WeeTramz.

Inclement Weather Policy. During inclement weather, WeeTramz will proceed with extreme caution. If it occurs after your child arrives at their scheduled pick-up location, we’ll attempt to pick up your child and take them to the prearranged destination. If conditions worsen, the scheduled time may need to be changed for earlier pick up or the pickup may be canceled to ensure the safety of our riders and drivers. Parents must contact us, school, and prearrange destination to coordinate earlier pick up times.

Prior Day Cancellation. If WeeTramz is notified at least 24 hours in advance of any school cancellation, WeeTramz will issue a 50% ride credit which will ensure that your child will maintain his / her designated spot.

Same Day Cancellation. If WeeTramz is notified on the same day that a school is closed due to inclement weather conditions, no refunds will be issued.

Notifications. Parents should notify WeeTramz of any potential closings and delays as soon as practically possible. If schools remains open and WeeTramz suspends services due to inclement weather conditions, a WeeTramz staff member will notify the parent as soon as practically possible of the hazardous conditions and will issue a 50% ride credit.

All credits will be applied to the next monthly bill.

No Shows/Cancellations. For the safety of your child, courtesy of the driver, and promptness of our schedules, it is extremely important that you advise us if your child will not be riding with us on any given day. It creates concerns about your child’s whereabouts and causes delays in our schedule. Please provide an advance notice of no less than 24-hours prior to any cancellation or schedule change. If cancellation notices are provided to WeeTramz within 24 hours prior to the change, WeeTramz will issue a 50% ride credit which will ensure your child will maintain his / her designated spot.

Emergencies. If there is an emergency, please notify WeeTramz no less than 2 hours in advance of the required change. Once reservations are made, routes are adjusted and drivers must be paid. No credits or rollovers will be allowed for emergency/same day changes.

Sick Days. If your child is sick and will not require transportation, an advance notice of at least 24 hours must be provided to WeeTramz in order to receive a 50% ride credit. No credits for same day notifications.

All credits will be applied to the next monthly bill.

All cancellations and schedule changes must be made by phone.

PLEASE DO NOT EMAIL ANY CHANGES. Failure to notify WeeTramz of a schedule change or a cancellation may result in a violation fee:
• 1st violation $25.00
• 2nd violation $30.00
• 3rd violation will be at the discretion of WeeTramz and could result in the termination of the use of WeeTramz services

WeeTramz is a prepaid service and all payments are due in advance for each rider. All services are billed monthly and payments will be due no later than the 25th day of each month. If services are not paid by the last day of the month a late charge of $25.00 will be applied.

The payment schedule will be discussed at the initial consultation. Payments must be received before transportation services are rendered.

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